Frequently Asked Questions
You may reach us by telephone 8:00 AM to 12:00 PM and 1:00 PM to 4:00 PM. You can use the Patient Portal to send messages, request prescription refills and get test results.
LIMA accepts most major insurance, Call our office at (703) 858-3220 to verify your carrier. We currently accept:
- United Healthcare
- Medicare and most Supplemental policies
Yes! Check our Medicare page for details. These covered visits are key to maintaining good health.
Yes! Several of our providers are accepting new patients, including Medicare patients.
Please call our office at (703) 858-3220 and press option 3 if you have questions about Test Results. You can also use the Patient Portal.
You may call, visit or use the Patient Portal to request refills of existing prescriptions.
Often, you can ask the pharmacy to refill the prescription. If the prescription has run out, they will get in touch with us electronically for approval. It is fast and efficient. In some cases, you may have to schedule a follow-up visit before a refill is authorized. It’s always best to request refills a few days before you run out of your medication.
When the pharmacy calls us about a prescription before noon, we typically return the call on the same day. If we receive a call or information after noon, we will respond on the next business day. Please be aware that we use pharmacy phone lines designated for physicians.
If you would like to discuss a refill on a medication, please call our office at (703) 858-3220 and press option 2 for Prescription Refills.
Please allow us 48 business hours to prepare written prescriptions. These written prescriptions may be picked up at our office between 8:00AM and 5:00PM, Monday thru Friday
Controlled Substances (Narcotics)
Requests for these types of prescriptions will be honored only during routine office hours—this excludes evenings and weekends, after our office is closed.
All our forms are available here, including:
- New Patient Forms
- Annual Wellness Form
- Permission to Disclose Information
- Release of Medical Records
Your insurance plan requires us to collect your co-payment at the time of your visit.
Please bring your co-payment and insurance card to every visit.
Please call your insurance to verify if a referral/prior authorization is needed. Some insurance companies do not require a referral. Please allow at least 72 hours to obtain your referral. Some insurers can take up to 7 business days to process approval or denial. We cannot back date referrals and we cannot accommodate same day referrals unless it is a true emergency.
If you would like to request a referral, please call our office at (703) 858-3220 and press option 4 for Referrals and Authorizations.
Appointment hours begin with some providers at 8:00AM and finish at 4:45PM Monday thru Friday for some types of appointments.
Our phone lines are open 8:00 AM – 12:00pPM and 1:00 PM – 4:00PM. We make every effort to offer same day appointments for patients having immediate difficulties. Any routine services, such as physicals or PAP exams may be scheduled at the first available opening. In order for us to provide you the best possible care, you will need to be seen by one of Loudoun Internal Medicine’s providers on a yearly basis.
After hours you can reach the on-call physician by calling our practice at (703) 858-3220. The on-call physician will advise you where to go based on your medical condition.
We are also affiliated with a urgent care center sto provide medical care after hours and on weekends if you wish to be seen by a physician.
Please allow at least 24 hours notice when rescheduling or canceling an appointment with our office. If you fail to reschedule or cancel any appointment without 24 hours notice, you will be accessed a no show fee.
If you require medical attention due to an injury, you will need to provide us with the following information:
- Insurance Company name and address
- Claim #
- Phone # of the Workman’s Compensation Insurance Carrier
- Contact name at the Worker’s Compensation Carrier